COURSE OBJECTIVES
 
To provide delegates with an ability to determine when and what should be outsourced and the risks associated with the decision. To furnish staff with a complete understanding of the purchasing process, the key skills required, and when they can be applied.
 
 
COURSE CONTENTS
 
Getting the contract strategy right
Deciding how to allocate contractual and commercial risk
When to use of third party expertise
Establishing the right relationship for the contract
 
Designing the contract framework
Roles and objectives of both parties
Understanding the components required for through life management contract structures
Developing the terms for Design, Supply, Maintenance/ Support, Upgrade, Transfer
Specifications and service level agreements
Quality control procedures
 
Key legal aspects for effective contract management
Liabilities
Guarantees and warranties
Contracting for breaches and default
Confidentiality
Termination clauses
Claims and Variations
The use of standard forms of contract
 
Contract Management
Skills and attributes of an effective contract manager
Selecting the internal team and allocating their roles
Creating a contract performance plan
Developing and managing the contract risk register
Effecting successful contract start up and implementation
 
Maintaining the contractor's motivation
Contractor improvement programmes
Controlling and monitoring budget
 
Measuring performance
Keeping track of budgets
Escalation processes
Performance re-alignment processes
How to develop a benchmarking system
Benchmarking the processes within a contract
Negotiating improvements