This programme is for Middle and Senior Managers of companies who need to develop a company fully by the better use of skills in leading and managing people.
The management process
Defining the process of management
Understanding the elements of management
Unifying the functions of job tasks/teams and individuals requirements
Autocratic and charismatic management styles
Leading and coaching styles
Using and balancing leadership styles
Understanding people's behaviour
The impact of attitudes and values
Changing behaviour
The PODC management functions
Applying the best practices in leadership
Teams and group dynamics
What is a team?
Defining team roles
Recognising our own personal strength in team roles
Linking teams to the job tasks and to individuals
Team effectiveness
Forming teams
Building teams
Applying the best practice for performing teams
Motivation of people
What is motivation?
Theories of motivation
Understanding why people work
Incentives and disincentives
Applying practical motivation techniques
Applying best practice in motivation
The four steps of empowerment
The three step model for effective motivation
Communicating and dealing with conflict
What is communication?
Methods of communication
Problems in communication
Verbal, written and visual communication
Listening and speaking
Understanding individual people behaviour
Recognising the impacts of attitudes and values
Handling problem employees
Understanding positive and negative compliance
Using positive and negative conflict
Giving feedback
Listening actively
Asking clear questions
Setting goals
Smart objectives and goals
Setting goals, standards and targets
Key performance indicators in leadership and management
