To equip attendees with a theoretical and practical understanding of the nature of management their personal style strengths and weaknesses as managers and a work plan aimed at developing their activities as managers within their business.
DAY 1
The nature of organisations
Different types of organisation culture
The role of the manager
The skills and attributes of a manager
Different models of management
What is leadership?
How leading differs from managing
The role / style of leadership
The leadership attributes matrix
The types of leader
Common leadership styles
Managing People
The balance between people issues and tasks
A staff centred view of management
Different strokes for different folks – Spotting the differences in the people we work with
Using power in relationships to get things done
Communicating
Dealing with conflict
DAY 2
Working in teams
Why are teams powerful?
What are the different types of team?
What are the difficulties and shortcomings of each approach?
When do teams work better than individuals?
Developing empowerment
Characteristics of empowerment
Creating a person culture
The team leader
The importance of company culture on team performance
How to generate enthusiasm and excitement in a team
Team development
Managing Teams
The five principle means of managing teams
Which approach should we use, when?
Implementing new ways of working and new approaches
Lewin’s ‘Force Field analysis’ approach to change
The Kotter and Schlesinger change model
What really makes people change?
Management resistance
Reasons for resisting management initiatives
Staff resistance resistor styles and how to manage each of them
The ability / willingness grid
