This course will focus on all the aspects of management, from the harder/ scientific aspects, such as planning/control; to the softer/ "art" human relation's aspects. It covers all the usual management processes and provides the foundation and a framework for continued learning and development. It will therefore be of benefit to those who want to refresh their knowledge/know how and also to those want to be more skilful and manage more effectively.
Understanding Management and leadership
Definitions
The linking and connected activities
Appreciating different styles and approaches
Getting the balance right
Supervising People
Differences with people in groups and as individuals
Building on strengths and managing weaknesses
Team development, forming and building
Team working, roles, responsibility and relationships
Characteristics of performing teams
Defining Performance Management
What it is and what it is not
Why it is needed
Being consistent
Objectives and goals
Work performance
Objectives/goals and standards/targets
Authority and responsibility
Appraisals
Conducting appraisals (and not pay reviews)
Benefits of appraisals
What managers want from appraisals?
What individuals want from appraisals?
Handling and conducting appraisal interviews
Motivating
Behaviour styles of people
The links between attitudes and behaviour
Assertive and aggressive behaviour
Exploring what motivates people
Understanding why people come to work
Theories of motivation
Practical applications of motivation
Communication
Problems with communication
Best practice
Verbal and non verbal communication
Body language, words, voice toner impacts
The difference between understanding and agreeing
Handling diverse viewpoints
Handling conflict
Defining unacceptable performance, competence or commitment
Defining unacceptable attendance and relationships/behaviour
Deciding whether to counsel, coach or discipline
The model approach to handle typical problems
Interview preparations
Spending time on prevention
Recognising the improvement/punishment balance
